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Retention
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Acquisition
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Customer Strategy
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Technology Services
& Solutions
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Navigator has a long history of research and development. Originally a separate company in its own right (Navigator Technology Solutions) the department was merged into Navigator Customer Management several years ago to concentrate on providing enabling technology for them.
This independent background as a software house has given us the ability to deliver bespoke database design services to meet our clients' needs.
The initial and ongoing development of our own flagship CRM Software, called CMSS has given the team a deep understanding of all aspects of customer relationships. We are continuing to push forward with technology by investing in web services, groupware solutions and electronic communication channels like SMS alerts and high quality email broadcasting.
We also provide solutions for rapid campaign setup for both tactical outbound campaigns and time-critical inbound ones such as product recalls. This allows you to respond to your customers needs by benefiting from our flexibility.
And finally, we can provide data analysis services and web based reporting so you can access your own information securely, backed up by our specialist expertise.
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