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Retention
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Acquisition
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Customer Strategy
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Technology Services
& Solutions
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At Navigator Customer Management we provide a broad range of telemarketing services across business to consumer (b2c) and business to business (b2b) markets. We provide a full suite of customer contact solutions covering all available channels of communication including both inbound and outbound telemarketing outsourcing services. A telephone call to the right person at the right time with the right offer is still worth its weight in gold in direct marketing.
Did you know that we can delicately canvass your existing client base as they contact you? With expertise in Customer services, telemarketing and lead generation, Navigator are perfectly placed to cross sell to your existing client base.
Professional telemarketing services have been criticized in recent years due to prevalence of ‘silent calls’ by some practitioners. Navigator is a vocal supporter of stringent industry guidelines. Rob Denton, Navigator Managing Director, sits on the Direct Marketing Association’s Council for Contact Centres and Telemarketing as the designated consumer specialist.
At a time when nearly 15 million people are signed up to the Telephone Preference Service, it is essential that companies use a professional telemarketing outsourcing services company with the expertise to help them plan and deliver successful inbound and outbound telemarketing services.
If you would like to learn more about our telemarketing services then call now on 0800 6123 321 and ask for John Sweeney or register your enquiry through Contact Us.
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