|
|
|
|
|
|
 |
Retention
|
|
|
|
|
|
|
|
Acquisition
|
|
|
|
|
|
|
|
|
|
Customer Strategy
|
|
|
|
|
|
|
|
|
|
Technology Services
& Solutions
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Whilst there are more than 1 billion text messages sent around the globe every day, SMS Services, whether it's SMS Alert services, SMS response handling or SMS reminder services for marketing communications, are still in their relative infancy. We handle inbound SMS from shortcodes, and integrate these types of responses with other channels in use by your consumers.
Our approach to the use of SMS alert services also takes in a wider more service based approach by helping clients build intelligent use of SMS into established business processes such as reminder services for courses and conferences. In this way, SMS can be less of an intrusion (SMS broadcast) and add value to the overall customer experience by hitting the spot for convenience and relevancy. This can be particularly useful in the b2b market where contact volumes are smaller and a more discreet approach is sometimes required.
At Navigator Customer Management our use of SMS services highlights the thoughtful approach we take to all our clients in encouraging them to make the best use of available channels of communication taking in to account the message is relevant for the right person at the right time. In this way your customer management programmes will of themselves deliver a more joined up customer experience to your most valuable asset - your customers.
If you would like to learn more about our SMS Alert services, call now on 0800 6123 321 and ask for John Sweeney or register your enquiry through Contact Us.
|
|
|
|
|
|
|