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Retention
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Acquisition
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Customer Strategy
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Technology Services
& Solutions
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Navigator Customer Management offers more than customer care and customer complaint handling
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We understand the importance of managing and maintaining customer relationships as putting your customer care handling or customer complaint handling into the hands of another requires partnership and trust. For nearly two decades companies have been outsourcing customer services to us.
We work closely with our clients to build successful customer service strategies that enhances the customer experience whilst introducing efficiencies and driving down costs.
Looking to outsource customer care? At Navigator Customer Management, our depth of experience in managing complex customer interactions, which represent a higher value to our clients business, has enabled us to hone and craft our service delivery to the highest of standards.
We know that our customer care staff our crucial to managing customer relationships successfully, so as part of our recruitment strategy we look for natural rapport builders. Our selection process is rigorous to ensure we get the best fit for our clients. Our customer service training programme and consumer complaint handling training then elicits and nurtures the talents of the staff whilst immersing them into the brand experience. Comprehensive product training then ensures staff are properly equipped to deliver the right customer experience for our clients’ brands.
One measure of our success in customer care handling is that our work has been ranked 1st place no less than 4 times since 2003 in the BPA Worldwide Call Performance League. We’re very proud of our position in this research that studies every UK automotive manufacturers’ contact centre. To learn more about our Performance in BPA click here.
If you would like to learn more about our customer care handling services, call now on 0800 6123 321 and ask for John Sweeney or register your enquiry through Contact Us.
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