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Retention
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Acquisition
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Customer Strategy
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Technology Services
& Solutions
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Our customer relationship management software (CRM software) has evolved over many years into a highly featured and powerful solution incorporating the following functionality:
- Complex case management
- Email, letter and fax attachments
- Multi-channel contact history
- Outbound correspondence review process
- CTI and call recording
- Prospect handling with propensity to buy modelling
- Fulfilment pack processing
- Nearest retailer by drive time and distance
- Workflow and resource management
- Integration with client data feeds
- Outbound dialler and campaign data capture
- Web Services
Our development team is also highly experienced in developing bespoke customer relationship software and data management processes. Our business CRM software is a core competency and we are focussed on continuously enhancing functionality through web services.
Are you involved with reviewing CRM software solutions? If so, call now on 0800 6123 321 and ask for John Sweeney or register your enquiry through Contact Us.
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