|
|
|
|
At Navigator Customer Management call handling training is key to our service delivery.
At Navigator Customer Management call handling training lies at the core or our service proposition and incorporates all aspects of your call handling needs from inbound, outbound, sales and telemarketing training. Through immersing our agents in your brand we ensure that the customer experience mirrors your brand’s personality; be it upbeat, dynamic and innovative or traditional straight forward customer service, our uncompromising drive for excellence ensures a personalised tailored response.
Our modular based call centre training suite allows us to flexibly tailor and deliver contact centre training or telemarketing sales’ training that adheres rigidly to the integrity of your brand.
Through effective call handling training or indeed telemarketing training our core principles of engendering a culture of ‘Right first Time’ and ‘Drive for Results’ whilst maintaining the ‘Human Touch’ ensures your customers feel valued not frustrated or harassed!
Our contact centre training programme guarantees that each of our agents has the correct balance of training and ongoing individual quality audits. We ensure the right mix of attitude, skill and behaviour are ever present when interacting with your customers. Only the most effective forms of coaching and feedback methods are utilised, culminating in a formal monthly 360 degree review where good performance is praised and objectives set against defined targets. Our approach means personal contribution dovetail into an overall quality service.
If you would like to learn more about our call handling training services, call now on 0800 6123 321 and ask for John Sweeney or register your enquiry through Contact Us.
|
|
|
|
|
|
|