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Navigator research & industry articles

As part of our commitment to improving service to customers we regularly conduct research. Our research aims to be of interest and relevance to Senior Executives and management responsible for customer services.

2008 Navigator Research

  1. "Recall – the Rising Risk" - A study of product recall trends in the UK - February 2008

2007 Navigator Research

  1. "Take Care Now" – A study of Careline Usage and Standards (FMCG) in the UK – May 2007

  2. "Connecting with Customers" - Multi-channel marketing in the UK automotive sector – September 2007
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