Services
Retention
Inbound call handling
Campaign response handling
Product recall handling
Customer care handling
Acquisition
Telemarketing services
Outbound telemarketing
Outbound appointment setting
Lead generation
Customer Strategy
CRM consultancy
Call centre design consultancy
Technology Services
& Solutions
SMS alert services
Email broadcasting
Database services
CRM software
E-commerce Services
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Quality standard

At Navigator we are constantly striving to improve our standards and consequently services to our clients. Through our attainment of widely recognised Quality Standards and trade affiliations we are actively able to demonstrate both commitment and ability.

At Navigator we operate Service Level Agreements (SLA) and Key Performance Indicators (KPI) with our clients.

Our quality culture is assessed and reviewed continually, both internally and externally, in line with our formal accreditation - ISO 9001:2000.

Customer relationship management |  Relationship marketing agency |  Business process outsourcing