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Ofcom Non-Geographic Number Range |
Did you know that Ofcom have introduced a new non-geographic number range, and have announced changes to the cost of some existing numbers. The change affects customer service lines which currently operate a ‘revenue share’ whereby some of the cost the caller pays is passed back to the helpline or is used to allow the helpline to pay a reduced rate for the telephony service.
Here is a quick guide to existing number ranges,
- 0800 and 0808 will not change. These remain free to call and will continue to not attract a revenue share.
- 03x – This new range will be charged at no more than the cost of a UK call and revenue sharing will not be available on this range.
- 0845 – This will continue to be charged at up to 4p per minute to the caller and therefore will still allow some revenue share.
- 0844 – This will continue to be charged at up to 5p per minute to the caller and therefore will still allow some revenue share.
- 0870 – Existing 0870 numbers may be retained. However, they will lose their revenue share and are to be charged at the same rates as 03* numbers.
- 0871 – These numbers may still be charged at up to 10p per minute to the caller but will now be classified as ‘premium rate’ numbers, therefore being regulated by ICSTIS.
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