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Financial Services Case Study |
Overview
- Since 1999 Navigator has provided data capture, mailing and fulfilment services to a financial services client.
- Order fulfilment services are critical in maintaining our client’s status as market leader in investment savings for children.
- The business has grown extensively alongside standards and expectations.
Delivery
- Quality control programmes ensure delivery consistently exceeds expectations and is monitored for the most cost effective and efficient order fulfilment.
- Large sales’ mailings, media response lines, questionnaire services and pre-populated forms have been introduced to increase conversion of enquiries to sales.
Partnership
- Our client recognises Navigator as a strategic partner for the on-going delivery of their fulfilment services.
- Multiple outbound lead generation campaigns run simultaneously. Lead generation campaigns are cost effective due to careful call handling training and specialist knowledge in the education sector.
- Navigator are regularly called upon to implement campaigns at short notice whilst still maintaining the high standards of the client’ brand.
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