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Case Studies

Education Case Study

Overview
  1. In 2006 Navigator provided a new route to market for a publishing client that encourages schools to adopt their innovative and interactive products for the class room.
  2. This is a challenge in itself as teachers do not like receiving sales calls and Navigator had to consider the teacher/brand relationship whilst still encouraging orders.
Delivery
  1. These outbound telemarketing campaigns vary from focusing on a specific product or subject to multiple product discounts across all subjects.
  2. Navigator’s primary objective is to get the school to place an order while also establishing the teacher’s level of interest.
Partnership
  1. Navigator initiates a lead generation strategy for each campaign that is optimized to identify the best teachers to contact, suitable call times according to product, subject, and time of year.
  2. Multiple outbound lead generation campaigns run simultaneously. Lead generation campaigns are cost effective due to careful call handling training and specialist knowledge in the education sector.
  3. The return on investment (ROI) is monitored as the campaign progresses, it is always positive and a generally exceeds 40% ROI.
Customer relationship management |  Relationship marketing agency |  Business process outsourcing