


		Retention

		Inbound call handling Response handling Product recall handling Customer care handling

		Acquisition

		Telemarketing services Outbound telemarketing Appointment setting Lead generation

		Customer Strategy

		CRM consultancy Call centre design consultancy

		Technology Services & Solutions

		SMS alert services Email broadcasting Database services CRM software E-commerce Services

		Site Map

Events

2008
January	February	March	April
		6th: Product Recall Conference - Navigator Sponsors Warwick 31st: Geting Inside Your Consumer's Head	1st: Changes in Telecoms & Telemarketing
May	June	July	August
13th: Marketing Direct Webinar	12th: CCA Business Briefing Organizational Response 30th: CIM Meet with Drink		12th: CCA Round Table Event - Host FSA
September	October	November	December
16th: Call Centre & Customer Mgmt Expo - NEC		26th: CCA Annual Convention	9th: DMA Awards - Navigator 'Customer Loyalty' Sponsor, BDC

Customer relationship management | Relationship marketing agency | Business process outsourcing