DMA Awards 2008
Proud Sponsors
Loyalty Category


		Services

		Retention

		Inbound call handling Campaign response handling Product recall handling Customer care handling

		Acquisition

		Telemarketing services Outbound telemarketing Outbound appointment setting Lead generation

		Customer Strategy

		CRM consultancy Call centre design consultancy

		Technology Services & Solutions

		SMS alert services Email broadcasting Database services CRM software E-commerce Services

		Site Map

How customer friendly is your organisation?

Channel Hygiene

1. What kind of phone line do your customers have to use?

0800, 0500, 0808 (freephone)
0870, 0871 (revenue sharing)
0845, 0844 (local rate)
Landline

2. How quickly can your customers expect a full response to their emails
(not an auto-response)?

Same Working Day
Within 24 hours
Within 48 hours
72 hours or more

3. What kind of mailing address do your customers have to use?

Freepost
P.O. Box
Published address
No published address

	info@navigatorcm.com



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Customer relationship management | Relationship marketing agency | Business process outsourcing