


		Retention

		Inbound call handling Response handling Product recall handling Customer care handling

		Acquisition

		Telemarketing services Outbound telemarketing Appointment setting Lead generation

		Customer Strategy

		CRM consultancy Call centre design consultancy

		Technology Services & Solutions

		SMS alert services Email broadcasting Database services CRM software E-commerce Services

		Site Map

How customer friendly is your organisation?

Invest 5 minutes in this simple questionnaire about your organisation and where it stands in relation to the customer. Think about the results. Talk to John Sweeney on 0800 6123321 or email him about whether your company or brand needs assistance.

Channel Hygiene

1. What kind of phone line do your customers have to use?

0800, 0500, 0808 (freephone)
0870, 0871 (revenue sharing)
0845, 0844 (local rate)
Landline

2. How quickly can your customers expect a full response to their emails
(not an auto-response)?

Same Working Day
Within 24 hours
Within 48 hours
72 hours or more

3. What kind of mailing address do your customers have to use?

Freepost
P.O. Box
Published address
No published address

	info@navigatorcm.com



	Did you know that Ofcom have introduced a new non-geographic number range, and have announced changes to the cost of some existing numbers? Click here for more details

Customer relationship management | Relationship marketing agency | Business process outsourcing

Home

About Us

Services

News & Events

Resources

Contact Us

How customer friendly is your organisation?