Services
Retention
Inbound call handling
Campaign response handling
Product recall handling
Customer care handling
Acquisition
Telemarketing services
Outbound telemarketing
Outbound appointment setting
Lead generation
Customer Strategy
CRM consultancy
Call centre design consultancy
Technology Services
& Solutions
SMS alert services
Email broadcasting
Database services
CRM software
E-commerce Services
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Welcome to Navigator Customer Management

Navigator Customer Management is a high quality, award winning Customer Relationship Management company. We provide a full range of customer service solutions and business process outsourcing covering outsourced marketing and communication services; from brand dedicated multi channel contact centres and shared client teams, to technology solutions and database management.

We are much more than just a telemarketing or relationship marketing company. Our customer services skills have evolved over 17 years, enabling us to deliver quality customer management services, so it’s no wonder that many blue chip brands entrust their customer service solutions to us.

The customer is at the heart of everything we do. Our people, processes and technology work in harmony to deliver clients' brand promises and maximising the profitability of their customer relationships. Are your customers at the heart of everything you do and are you geared up for the Expectation Economy?

We employ highly capable, engaging and passionate people, focussed on delivering successful solutions with a human touch for our clients. For customer relationship management solutions, call now on 0800 6123 321.

Rob Denton
Managing Director
Customer relationship management |  Relationship marketing agency |  Business process outsourcing